These website terms explain the purpose of this enquiry site. Specific travel, supplier, payment, cancellation, and package terms will be confirmed to you in writing before any booking is made.
Using this website
This website lets you contact Southall Travel Solutions about flights and holiday packages. It is not an online booking engine. Sending an enquiry, receiving a response, or discussing travel arrangements does not create a booking or contract.
Quotes and availability
Any travel discussion or quote is subject to availability, final supplier confirmation, and the terms provided for the particular itinerary. Prices, flight schedules, accommodation details, taxes, and fees can change before a booking is confirmed. Please check the final written itinerary and booking information carefully before making payment.
When a booking is made
A booking is only made when we confirm acceptance and provide the applicable booking confirmation and terms in writing. Those booking-specific documents will identify the relevant supplier or organiser and will govern the booking alongside any mandatory consumer rights.
Travel documents and suitability
Travellers are responsible for ensuring that they hold valid passports, visas, permissions, health documentation, and insurance appropriate to their trip. Entry requirements and travel advice can change, so please check official sources, including UK foreign travel advice, before travelling.
Changes and cancellations
Any change or cancellation request must be made as soon as possible. Charges, refund rights, and deadlines will depend on the confirmed booking terms and the terms of the relevant supplier or organiser. We will explain the applicable position when responding to the request.
Package travel information
Where an arrangement is sold as a package or otherwise falls within applicable package travel law, the required pre-contract information and the relevant rights information will be provided before you are bound by a contract. Nothing on this general website page replaces the booking-specific information that must be provided for a particular arrangement.
Liability
Nothing in these website terms limits or excludes liability that cannot lawfully be limited or excluded. Subject to that, we are not responsible for loss arising from reliance on website information that has changed before a booking is confirmed, or for services that are not included in a confirmed itinerary, except where the law says otherwise.
Governing law
These website terms are governed by the laws of England and Wales. If a dispute arises, the courts of England and Wales will have jurisdiction, except where consumer law gives you a right to bring a claim elsewhere.