This policy explains how Southall Travel Solutions uses personal information collected through this website, by email, telephone, or in connection with a travel enquiry.
Who we are
Southall Travel Solutions is the business responsible for this website and for the personal information it collects through travel enquiries. You can contact us at info@southalltravelsolutions.co.uk, on 07462 228505, or at 182–184 High Street North East, Ham, London, E6 2JA.
Information we collect
We may collect your name, contact details, travel dates, departure and destination preferences, traveller numbers, and the other information you choose to include in an enquiry. Please do not send special-category or highly sensitive personal information unless we ask for it and explain why it is needed.
How we use it
We use your information to respond to your request, discuss or prepare a quote, communicate about a possible or confirmed booking, and meet legal or record-keeping obligations. Where appropriate, this is because we are taking steps at your request before entering a contract, because it is in our legitimate interests to operate and improve our travel enquiry service, or because we must meet a legal obligation.
Who we share information with
We only share relevant details with travel suppliers, organisers, or service providers when it is necessary to progress an enquiry, provide a confirmed service, or where you have asked us to do so. We do not sell your personal information.
How long we keep it
We keep enquiry information for no longer than is reasonably necessary to answer and manage the enquiry. Booking information may be retained for longer where needed for accounting, legal, complaint-handling, or contractual reasons.
Your choices and rights
Depending on the circumstances, you may have rights to ask for access, correction, erasure, restriction, objection, or a copy of your information. Please contact us using the details above. You may also raise a concern with the UK Information Commissioner’s Office at ico.org.uk.
Changes to this policy
We may update this policy when the website or our information practices change. The latest version will always be published on this page.